Return & Refund Policy
Please note that return procedures may vary depending on your shipping region. Our support team will provide region-specific instructions upon request.
14-Day Return Window You may request a return within 14 days of the delivery date as confirmed by your tracking number. Items must be unworn, unwashed, and in their original condition with all packaging and tags intact.
Try-On Policy Boots and apparel may be tried on indoors on a clean surface to check fit. Please keep the item clean and undamaged during the try-on.
Non-Returnable Items We cannot accept returns on items that have been worn outdoors, dirtied, stained, washed, or otherwise used beyond a clean indoor try-on.
How to Start a Return Contact us at support@lumisoothecare.com before sending anything back. We will review your request and provide return instructions specific to your region. We do not accept unauthorized returns sent without prior approval.
Return Process Once your return is approved, our support team will provide you with the appropriate return instructions based on your location. Return instructions may vary by region.
Damaged, Defective, or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 14 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no additional cost to you. You do not need to return the original item unless specifically requested.
Return Shipping Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or incorrect.
Original Shipping Charges Original shipping charges are non-refundable unless the return is due to our error.
Refunds Once your return is approved and processed, we will notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days. Please note that PayPal refunds may require additional processing time depending on your account.