Frequently asked questions

Orders ship from our overseas fulfillment partners directly to customers in Canada.

Estimated delivery is 7–11 business days. Customs, weather and carrier conditions can affect timing.

Canadian orders of C$35 or more ship free. Orders under C$35 have a C$4.90 shipping fee.

Yes. Tracking information is provided after your order ships.

Yes. Boots and apparel may be tried on indoors on a clean surface. Items worn outdoors, dirtied, stained or washed cannot be returned. The return window is 14 days from delivery.

Measure the paw while your dog is standing and bearing weight. Compare the measurements with the product chart.